Appointments

From 1 March 2026 we will be implementing NHS England’s Modern General Practice Access model. This means that if you request an urgent or routine appointment, we will gather information about your need and a GP will assess how to deal with your request. We refer to this as triage. Our reception team will not book you an appointment immediately as the GP will need to carry out triage first.

Whether you use our online form, telephone us or visit the practice in person, all requests will be dealt with in the same way through our triage system. We recommend you use our online form below to submit your request but if this is not possible you can call or visit reception who will complete the form on your behalf.

When completing the form or speaking with reception, please provide as much detail as possible, including any preferences about how you’d like us to deal with your request. This allows the GP to determine the most appropriate way to deal with your request. The GP may reply with advice, telephone you, signpost you to an alternative provider or invite you for an appointment. Their decision is based on clinical need so we do not guarantee to match your preferences.

Our system is already live so you are welcome to submit your request using the "Get in touch online" banner below to get familiar with how it will work.

If you think your problem is urgent, we aim to give you an appointment on the same day. We offer same day appointments based on clinical need. This means you may not see the doctor of your choice. Please do not abuse this service as it delays us from seeing patients who are unwell.

Sick notes, repeat prescriptions and referrals are not suitable for urgent appointments.

Our reception staff will ask you for details of your problem. The doctors ask them to do this so they can prioritise same day appointments. All our staff must keep anything you tell them confidential.

• phone us on 0161 223 1113, Monday to Friday from 8am to 6:30pm.
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm.

For any problem that is not urgent, we will offer you the next available appointment. If you want to see a specific doctor then the wait time may be longer depending on the doctor's availability.

• Ask us online, Monday to Friday 8am to 6:30pm.
• phone us on 0161 223 1113, Monday to Friday from 8am to 6:30pm.
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm.
• use your NHS account (through the NHS website or NHS App).

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

The practice is a member of Gorton and Levenshulme Primary Care Network (PCN). The PCN offers appointments on weekday evenings from 6.30pm to 8.00pm and on Saturday mornings.

The PCN works with Central Manchester Networks to provide these appointments. The appointments are available at 3 practices in the PCN.

• West Gorton Medical Centre
• West Point Medical Centre
• Hawthorn Medical Centre

The appointment may be with a doctor you have not seen before. The doctor will have access to your medical record. We will receive details of your consultation.

Please ask the reception staff if one of these appointments would be convenient for you.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App).
• phone us on 0161 223 1113, Monday to Friday from 8am to 6:30pm.
• reply CANCEL to your appointment reminder text message.

Keep it or cancel it but please don’t waste it

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

All home visit requests are subject to triage by one of our GPs. Please give the receptionist as much detail as possible.  Requesting a home visit does not necessarily mean that we will be visiting, we ask that you only ask for a home visit if your medical issue stops you from attending the surgery. The GPs will access your condition prior to contacting you regarding your request for a home visit.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00. You will be asked for some information about your problem and also a telephone number at which you can be contacted.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Call 999 when the situation is critical or life threatening