Prescriptions

Patient Led Ordering

From 1 February 2026 patients will need to order their repeat prescriptions themselves.  If your pharmacy normally orders your prescription for you then this will no longer be possible, unless we have made an exception for you. You can use your NHS Account (via the website or app) to quickly and easily order your prescriptions. The short video below shows how to do this.

If you prefer not to use an NHS Account then you can submit your request using our online form linked at the top of the page.

What is repeat prescribing?

Sometimes we might need to give you a medication for a long time, or even for the rest of your life. We provide this as a repeat prescription. This means you do not have to see somebody every time you need more medication. We authorise a fixed number of prescriptions you can have before we need to see you again for a review.

We ask patients on repeat medication to visit the practice at least once a year for a review. A notification should appear on your repeat slip when this is due. We may also send you an invite by text message. Please book your review appointment quickly to avoid any delays to further prescriptions.

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App).

You can also:

We do not take repeat prescription requests over the phone or by email.

Please allow two full working days for us to process your prescription request. Remember to take weekends and bank holidays into account.

Nominating a pharmacy

The NHS has an Electronic Prescription Service. This allows us to send your prescriptions direct to a pharmacy. You do not have to visit the practice to collect a paper prescription. You can choose a pharmacy where you want us to send your prescriptions.

You can choose or change your pharmacy in the following ways.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you'd like to ask us about your medication then please complete our online enquiry form.

Please allow two full working days for us to respond. Remember to take weekends and bank holidays into account.

Over the counter medicines

We will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.

This is because of government policy to reduce the amount of money the NHS spends on prescriptions for treating minor conditions that usually get better on their own.

You can read more about this on the NHS website using the link below.

https://www.nhs.uk/common-health-questions/medicines/why-cant-i-get-prescription-over-counter-medicine/

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Page last reviewed: 08 January 2026
Page created: 20 November 2025